Dedicated IT Support Admin

Supported the deployment of Azure Virtual Desktop environments for internal testing and development purposes. Helped configure virtual desktops and manage user profiles under the guidance of senior staff, learning best practices for optimizing AVD performance. Assisted in troubleshooting and resolving issues related to virtual desktops, contributing to hands-on problem-solving and learning. Created and updated documentation for AVD processes, providing a reference for team members and improving understanding of virtual desktop management. Assisted in configuring threat protection policies for Office 365, including anti-phishing and anti-malware settings. Supported the analysis and response to security alerts, learning to identify and mitigate potential risks under the guidance of experienced professionals. Contributed to ensuring compliance with security standards and best practices for Office 365 environments. Helped create documentation for security policies and procedures, improving understanding and providing resources for the team.